Getting in touch with Lexham is easy. The numbers for each department are as follows:

Sales, Renewals and Adjustments
01379 646 529
Mon-Fri 8.30am - 7.00pm, Sat 9.30am - 4.30pm.

Cancellations Department
01379 643 610
Mon - Fri 9:00am - 6:30pm

Credit Control
01379 646 549
Mon - Fri 9:00am - 6:30pm

Admin Department
01379 652 220
Mon - Fri 9:00am - 5:30pm

24 Hour Claims Line
0333 200 4605
24hrs a day, 7 days a week

Dealer Support
01379 646 506
8.30am – 5.00pm Monday – Friday

To request a callback, click here.

Yes, we offer a 24-hour Livechat service.

If you have any difficulties when speaking or with hearing, you can either use Type Talk to speak to us, or you can contact us via email.

As the policyholder, you can set up a memorable word on your account by calling us at 01379 646 504. Alternatively, you can submit a completed data authority form, which can be found on your online portal. This will mean that anyone you designate can help to handle your insurance policy.

For general enquiries:
Lines are open: Mon-Fri 9.00am - 7.00pm, Sat 9.30am - 4.30pm.

For the 24 Hour Claims Line (provided by Lancaster Gate):
24hrs a day, 7 days a week.

For Dealer Support:
Lines are open: Mon-Fri 9.00am - 7.00pm, Sat 9.30am - 4.30pm

The Lexham Group is made up of a number of companies all assisting with your insurance policy. Below we have set out each company and what their involvement is below.

Lexham Insurance:
Lexham are your Insurance intermediary or broker. They manage the administration of your insurance policy. They can be contacted on 01379 646504 or via enquiries@lexhaminsurance.co.uk

Marble Arch:
Marble Arch administers Claims on behalf of your insurer, Alwyn. Marble Arch can be contacted on 01379 646504, Option 4, or via claims@marble-arch.uk

Alwyn Insurance Company Ltd (AICL):
AICL are an insurer based in Gibraltar and authorised by the Gibraltar Financial Services Commission. Any queries for Alwyn should be directed to Lexham or Marble Arch.

Lancaster Gate Assistance (LGA):
LGA operate our 24-hour FNOL claims line (0333 200 4605) on behalf of Marble Arch and provides accident aftercare, and, in some circumstances, will offer services to customers who don’t have Comprehensive Insurance cover, or who have had a non-fault incident and don’t want to utilise their Insurance policy. This includes claims management services, hire and repair solutions. They can be contacted on 01379 671806 or via www.lgassistance.co.uk

Scooters & Bikes Legal:
This is the trading name of CAM Legal Services, which handles personal injury claims and specialise in those involving motorcycles. If you suffered an injury as a result of your incident, they may be able to assist you. They can be contacted directly on 01379 646546 or via www.scootersandbikeslegal.co.uk.

We know how important insurance cover is while you are abroad. That's why one of the many benefits of our motorhome insurance cover offers up to 270 Days EU cover (no more than 120 days in a single trip). So you can rest assured you'll get plenty of time for exploration. Please email us at admin@lexhaminsurance.co.uk or call us on 01379 646 529 to let us know where you are travelling to and through, and when.

Cancellation of your insurance policy cannot be done online but you can email us at cancellations@lexhaminsurance.co.uk.

(Please make sure when you email us to include your full name, date of birth, postcode, and vehicle registration of the bike you wish to cancel. When making this request please make sure to email us from the email account stated on the insurance policy).

Alternatively, call us on 01379 643610.

*Please be aware: the Cancellations department opening times are Mon - Fri 9:00am - 6:30pm.

If you want to cancel your motorhome insurance policy before it begins, you can either email us at cancellations@lexhaminsurance.co.uk or give us a call at 01379 646 529.

If you have any queries regarding the cancellation of your policy then call us on 01379 643 610.

If you have any queries regarding the cancellation of your policy then call us on 01379 643 610.

Please check your insurance documents on the Lexham app/portal to see the fees set out by your insurer and refer to the Terms of Business document to confirm applicable fees charges by us as a Broker.

As your existing policy comes to an end, you will receive your renewal quote via email or through the online customer portal.

To accept your renewal quotation for your motorcycle or scooter, you can either give us a call on 01379 646 529 or do it through the online portal.

If you have received your renewal quotation and need to discuss this with one of our specialised call centre staff, give us a call on 01379 646 529.

If you have received your renewal quotation and need to discuss this with one of our specialised call centre staff, give us a call on 01379 646 529.

Here at Lexham, our policies do not automatically renew, meaning that cover will lapse on the expiry date of the policy.

Around 21 days prior to your renewal date, you will recieve an email with your renewal invitation. Your renewal invitation is also available on the Lexham App and Portal.

If you are involved in a road accident, you should give us a call on 0333 200 4605 and inform us right away- providing it is safe to do so and irrespective of who is deemed to be at fault. See our step-by-step guide for in the event of an accident.

You must report the incident to our 24-hour FNOL (First Notification oF Loss) claims line providers, Lancaster Gate Assistance (LGA) as soon as possible. They will guide you through the next steps.

You must report the incident to our 24-hour FNOL (First Notification of Loss) claims line providers, Lancaster Gate Assistance (LGA) as soon as possible. They will guide you through the next steps.

Typically, you will have six months from the day the incident occurred to report it to your insurers; however, it is strongly advised that you inform them immediately.

As soon as it is possible, please ensure you phone our 24hr Claim Line on 0333 200 4605. Lines are open 24 hours a day, every day.

In the event that you are involved in a road accident that is deemed not to be your fault, our claim assistance provider LGA may be able to aid you in claiming from the third party.

They can be contacted on 01379 671806 or via www.lgassistance.co.uk.

Depending on the level of insurance cover you have taken out for your motorcycle or scooter, you may be able to claim off your own policy for any damage - providing you have comprehensive insurance.

You must inform us as soon as possible after moving address. If you're looking to change your address details, there's no need to call us. You can now update your policy yourself through our website portal and app.

When notifying us that you have sold your existing camper and you're thinking of purchasing a new one, we will be able to tell you whether or not we can insure the new one. If we cannot insure your new motorhome or camper, you will need to look elsewhere for an insurance policy and risk paying a cancellation fee on your current policy.

To make any changes to your insurance policy, you will need to give us a call on 01379 646 529.

You do not need to let us know if you receive penalty points until your renewal is due however, you must contact us if your licence is revoked or you are disqualified from driving.

We may be able to arrange cover for your vehicle during the conversion stage, whether you are already in the conversion process or about to start. The underwriter expects that you are actively working towards a fully converted motorhome or campervan. You must be able to self-certify that the conversion will be completed to the specified standard within 90 days. We may also request photos of the vehicle to verify the progress of the conversion.

The conversion should include:

• A bed, that can be transformed from seats but must be permanently fitted within the vehicle

• A permanently fixed storage solution, such as a locker, cupboard, or wardrobe

• Cooking facilities integrated into the vehicle

• At least one window on the side of the living area. During the insurance period, the underwriters may request photographs of the vehicle to verify the progress of the conversion.

If you are unsure whether your vehicle qualifies or you're falling behind on the conversion, please call us for a chat on 01379 646 529.

If you have missed a payment, you will need to give the credit control department a call on 01379 646 549 and we can assist you.

Alternatively, we'll try and take the payment again in around 10 days and charge a £10 administration fee.

When you cancel your policy your loan repayments will also stop however you are still responsible for repaying the outstanding balance of the loan. Please note that direct debit payments are applied for in advance of the payment date and we are unable to stop a direct debit payment that is pending.

To change the bank account details, you will need to give the credit control department a call on 01379 646 549.

To change your payment date, you will need to give the credit control department a call on 01379 646 549. Please note the payment dates available are the 1st, 7th, 16th and 26th.

You will pay for your monthly loan installments each month via direct debit.

When setting up an insurance policy with us you will either have the option pay in full, or by monthly loan repayments via loan agreement.

No Claims Discount, also known as a no-claims bonus (NCB) will be awarded to you at the end of a 12-month policy period, provided you have not had an accident or had a claim made against your policy.

Typically, the more years of no-claims discounts you attain, you should see the discount reflected on your next year's premium.

You can request your no-claim discount proof by emailing our admin team at admin@lexhaminurance.co.uk or calling on 01379 646 504.

Here at Lexham, we will send your No Claims Proof to you automatically when your policy expires, or you can call us on 01379 646 529 and request it.

Yes, we will require proof of this within 14 days of your policy starting. To send your NCB certifcate to us, you can either submit it via the app or portal, or by emailing us at NCB@lexhaminsurance.co.uk. Failure to send your No Claims certificate through will result in you having to pay extra premium or policy being cancelled.

In order to prove your NCD, you will need to provide either the original or photocopied version of your no-claims letter which will be provided by your previous insurer. This can be sent to us via the app or portal, or by emailing us at NCB@lexhaminsurance.co.uk.

Read this handy step-by-step guide - it'll tell you everything you need to know

We are sorry to hear you're having issues logging into the Lexham Portal/App. We understand it can be frustrating and will seek to assist you in fixing any problems you may be facing. Please see below for query specific resolutions.

If you have forgotten your password for the app/portal, you can give us a call on 01379 652 500 or email us at enquiries@lexhaminsurance.co.uk and we can reset it for you. Please note, when entering your password it is case sensitive, so make sure you are entering it correctly.

If you are having issues signing up to the app or portal with your details, it may mean that they do not match the details we have on our records. To double-check this or make any changes required, you can give us a call on 01379 625 500 or email us at enquiries@lexhaminsurance.co.uk.

Again, this may mean the details you are entering don't match the ones on file. Please ensure you are using the same email address you used to set up your policy. To amend this, give us a call on 01379 625 500 or email us at enquiries@lexhaminsurance.co.uk

Typically, after you have set up your policy with us, you should receive your policy documents via portal upload. If you require documents to be posted or emailed please contact us by emailing enquiries@lexhaminsurance.co.uk or calling us on 01379 646 504.

To work out which weight/length of motorhome you can drive on each licence type, please head over to the DVLA website for further information.

Third-Party only (TPO):
Third-party-only insurance, also known as TPO is the minimum level of coverage you are legally required to have if you intend to ride your motorhome or campervan on UK roads. TPO will provide cover for any damage you may cause to a third party’s person or property. However, it will not cover you for your own vehicle if it is damaged in the event of an accident.

Third Party, Fire & Theft (TPFT):
Third Party, Fire, and Theft insurance includes coverage for everything under Third Party, but also allows you to claim off your own policy should your vehicle be stolen, or damaged as a result of a fire.

Comprehensive:
The last level of coverage is comprehensive insurance. Fully comp insurance enables you to claim for accidental and malicious damage to your vehicle, including vandalism, a single-vehicle incident, or flood damage.

Compulsory Excess:

A compulsory excess is set by the insurer at the point of sale (POS) and as the name suggests, is mandatory to pay if you claim your insurance. Typically, the amount of compulsory excess you will have to pay will be determined by the type of motorcycle insurance you have.

Voluntary Excess:

Voluntary excess is the optional amount that you can choose to add on top of your compulsory excess. By offering to pay more upfront, this can often help to reduce the price of your premium.

"When setting up an insurance policy, you will be asked how you intend to use your motorhome or campervan. You will have three options to choose from, these are:

1. Social, Domestic and Pleasure (SDP)
Most people will choose this vehcile usage for their motorhome or campervan. This will cover you for everyday social driving, visiting friends, going on holiday etc.

2. Social, Domestic, Pleasure and Commuting
As well as everything mentioned above, this level of cover also includes driving to and from work and/or driving someone else to and from work. SDP&C is only available if the NCD is not Protected, but can be referred to the Underwriters for consideration.

3. Personal Business Use (SDPC + Business Use)
Use covers you to travel to more than one place of work. I.e. multiple offices, sites, shop. However, it does not cover you for delivery or carriage of goods for business purposes.

For this, you'd need Fast Food Delivery (FFD) or Carriage of Goods for Hire and Reward (courier). Any form of Business Use, irrespective of NCD Protection, has to be referred to the Underwriters.

The Financial Conduct Authority (FCA) is the UK's financial services regulator, seeing over the conduct of over 42,000 businesses in the UK - making sure that the financial market is functioning in a fair and honest way for consumers.

Go back through the form and ensure all your details are correct. If it continues to error it may be the case that we're unable to provide a quote for you. If you need clarity on this you can contact us.

We can set up a policy on a chassis number for you to be able to register your motorhome/campervan. There is no road cover in force until you have received the full registration.

It is more than likely we are unable to offer you a quote based on the information you have provided, however, if you are unsure, please give us a call on 01379 646 529.

It is more than likely we are unable to offer you a quote based on the information you have provided, however if you are unsure, please give us a call on 01379 646 529.