Getting in touch with Lexham is easy. The numbers for each department are as follows:

Sales, Renewals and Adjustments
01379 646 529
Mon-Fri 8.30am - 7.00pm, Sat 9.30am - 4.30pm.

Cancellations Department
01379 643 610
Mon - Fri 9:00am - 6:30pm

Credit Control
01379 646 549
Mon - Fri 9:00am - 6:30pm

Admin Department
01379 652 220
Mon - Fri 9:00am - 5:30pm

24 Hour Claims Line
0333 200 4605
24hrs a day, 7 days a week

Dealer Support
01379 646 506
8.30am – 5.00pm Monday – Friday

To request a callback, click here.

Yes, we offer a 24-hour LiveChat service

If you have any difficulties when speaking or with hearing, you can either use Type Talk to speak to us, or you can contact us via email.

As the policyholder you can set up a memorable word on your account by calling us on 01379 646 504, alternatively, you can submit a completed data authority form which can be found on your online portal and this will mean that anyone you designate can help to handle your insurance policy.

For general enquiries:
Lines are open: Mon-Fri 9.00am - 7.00pm, Sat 9.30am - 4.30pm.

For the 24 Hour Claims Line (provided by Lancaster Gate):
24hrs a day, 7 days a week.

For Dealer Support:
Lines are open: Mon-Fri 9.00am - 7.00pm, Sat 9.30am - 4.30pm

If you are looking to make a complaint, head over to our Complaints Procedure page.

The Lexham Group is made up of a number of companies all providing assistance throughout your insurance policy. Below we have set out each company and what their involvement is...

Lexham Insurance:
Lexham are your Insurance intermediary or broker. They manage the administration of your insurance policy. They can be contacted on 01379 646504 or via enquiries@lexhaminsurance.co.uk

Marble Arch:
Marble Arch administers Claims on behalf of your insurer, Alwyn. Marble Arch can be contacted on 01379 646504, Option 4, or via claims@marble-arch.uk

Alwyn Insurance Company Ltd (AICL):
AICL are an insurer based in Gibraltar and authorised by the Gibraltar Financial Services Commission. Any queries for Alwyn should be directed to Lexham or Marble Arch.

Lancaster Gate Assistance (LGA):
LGA operates our 24-hour FNOL claims line (0333 200 4605) on behalf of Marble Arch and provides accident aftercare, and, in some circumstances, will offer services to customers who don’t have Comprehensive Insurance cover, or who have had a non-fault incident and don’t want to utilize their Insurance policy. This includes claims management services, and hire and repair solutions. They can be contacted on 01379 671806 or via www.lgassistance.co.uk

Scooters & Bikes Legal:
This is the trading name of CAM Legal Services, which handles personal injury claims and specialise in those involving motorcycles. If you suffered an injury as a result of your incident, they may be able to assist you. They can be contacted directly on 01379 646546 or via www.scootersandbikeslegal.co.uk

You can email cancellations@lexhaminsurance.co.uk.

Please include your full name, date of birth, postcode, and vehicle registration of the bike you wish to cancel when you email us. When making this request, please make sure to email us from the email account stated on the insurance policy.

Cancellation of your insurance policy cannot be done online. Or call us on 01379 643610.

*Please be aware: the Cancellations department opening times are Mon - Fri 9:00 am - 6:30 pm.

If you want to cancel your bike insurance policy before it begins, you can email us at cancellations@lexhaminsurance.co.uk or call us at 01379 643610.

If you have any queries regarding the cancellation of your policy then call us on 01379 643 610.

If you have any queries regarding the cancellation of your policy then call us on 01379 643 610.

Please check your insurance documents on the Lexham app/portal to see the fees set out by your insurer and refer to the Terms of Business document to confirm applicable fees charges by us as a Broker.

As your existing policy comes to an end, you will receive your renewal quote via email or through the online customer portal.

To accept your renewal quotation for your motorcycle or scooter, you can either give us a call on 01379 646 529 or through the online portal.

If you have received your renewal quotation and need to discuss it with one of our specialised call centre staff, call us on 01379 646 529.

If you have received your renewal quotation and need to discuss it with one of our specialised call centre staff, call us on 01379 646 529.

Here at Lexham, our policies do not automatically renew, meaning that cover will lapse on the expiry date of the policy.

Around 21 days before your renewal date, you will recieve an email with your renewal invitation. Your renewal invitation is also available on the Lexham App and Portal.

If you are involved in a road accident, you should give us a call on 0333 200 4605 and inform us right away- providing it is safe to do so and irrespective of who is deemed to be at fault. See our step-by-step guide for in the event of an accident.

You must report the incident to our 24-hour FNOL (First Notification oF Loss) claims line providers, Lancaster Gate Assistance (LGA) as soon as possible. They will guide you through the next steps.

You must report the incident to our 24-hour FNOL (First Notification oF Loss) claims line providers, Lancaster Gate Assistance (LGA) as soon as possible. They will guide you through the next steps.

Typically you will have six months from the day the incident occurred to report it to your insurers; however, it is strongly advised that you inform them immediately.

In the event that you are involved in a road accident that is deemed not to be your fault, our claim assistance provider LGA may be able to aid you in claiming from the third party. They can be contacted on 01379 671806 or via www.lgassistance.co.uk.

Depending on the level of insurance cover you have taken out for your motorcycle or scooter, you may be able to claim off your own policy for any damage - providing you have comprehensive insurance.

You must inform us as soon as possible after moving address. If you're looking to change your address details, there's no need to call us. You can now update your policy yourself through our website portal and app.

If you're looking to change your registration details, there's no need to call us. You can now update your policy yourself through our website portal and app.

*Please Note: We cannot change your vehicle or address within 14 days of your policy start date or within 30 days prior to your renewal date.

If you need to update your address or change your vehicle, there's no need to call us. You can now update your policy yourself through our website portal and app.

*Please Note: We cannot change your vehicle or address within 14 days of your policy start date or within 30 days prior to your renewal date.

Before you make a modification to your bike, you should contact us first. You can contact us either by calling us on 01379 646 504 or by emailing us at enquiries@lexhaminsurance.co.uk. Not informing your insurers of any modifications you make to your bike may result in your policy being voided in the event of an accident.

This is because different insurers will have varying rules on modifications they will accept. Examples include:

• Exhaust Changes - Cosmetic and Performance Enhancing
• Heated Hand Grips
• Crash Bars
• Screen Changes
• Luggage Systems

The answer is no. If you have a Cat A1 licence, you are permitted to ride bikes up to 125cc or equivalent. Adding a performance exhaust will take you way beyond your licence terms as well as invalidate your insurance.

When notifying us that you have sold your existing bike and thinking of purchasing a new one, we will be able to tell you whether or not we can insure the bike. If we cannot insure your new bike, you will need to look elsewhere for an insurance policy and risk paying a cancellation fee on your current policy (as per your policy documents states).

To make any changes to your insurance policy, you will need to give us a call on 01379 646 529.

No, you do not need to let us know until your renewal is due.

Alongside our bike insurance policies, we do have a few add-ons which you can opt-in for. These include:

• Breakdown cover
• Excess Protection
• Personal Accident
• Helmets and Leather cover

To read more about each of these, head over to our motorcycle insurance page.

When setting up an insurance policy with us you will either have the option to pay in full, or by monthly loan repayments via a loan agreement.

If you have missed a payment, you will need to give the credit control department a call on 01379 646 549 and we can assist you with this. Alternatively, we will try and take the payment again in 10 days and charge a £10 administration fee.

When you cancel your policy, your loan repayments will also stop. However, you are still responsible for repaying the outstanding balance of the loan and will need to cancel your direct debit payments.

To change the bank account details, you will need to give the credit control department a call on 01379 646 549.

To change your payment date, you will need to give the credit control department a call on 01379 646 549. Please note the payment dates available are the 1st, 7th, 16th and 26th.

You will pay for your monthly loan installments each month via direct debit.

No Claims Discount, also known as a no-claims bonus (NCB) will be awarded to you at the end of a 12-month policy period, provided you have not had an accident or had a claim made against your policy.

Typically, the more years of no-claims discounts you attain, you should see the discount reflected on your next year's premium.

You can request your no claim discount proof by emailing our admin team at admin@lexhaminurance.co.uk or calling on 01379 646 504.

Yes, we will require proof of this within 14 days of your policy starting. To send your NCB certifcate to us, you can either submit it via the app or portal, or by emailing us at NCB@lexhaminsurance.co.uk. Failure to send your No Claims certificate through will result in you having to pay an extra premium or the policy being cancelled.

In order to prove your NCD, you will need to provide either the original or photocopied version of your no claims letter which will be provided by your previous insurer. This can be sent to us via the app or portal, or by emailing us at NCB@lexhaminsurance.co.uk.

No claims bonus must be earnt in the policy holders name, in the UK, on a motorcycle dated in the last 2 years, be available from the start of the policy and not be in use on any other policy or vehicle.

Read this handy step-by-step guide - it'll tell you everything you need to know

We are sorry to hear you're having issues logging into the Lexham Portal/App. We understand it can be frustrating and will seek to assist you in fixing any problems you may be facing. Please see below for query-specific resolutions.

If you have forgotten your password for the app/portal, you can give us a call on 01379 652 500 or email us at enquiries@lexhaminsurance.co.uk and we can reset it for you. Please note, when entering your password it is case sensitive, so make sure you are entering it correctly.

If you are having issues signing up to the app or portal with your details, it may mean that they do not match the details we have on our records. To double-check this or make any changes required, you can give us a call on 01379 625 500 or email us at enquiries@lexhaminsurance.co.uk.

Again, this may mean the details you are entering don't match the ones on file. Please ensure you are using the same email address you used to set up your policy. To amend this, give us a call on 01379 625 500 or email us at enquiries@lexhaminsurance.co.uk.

Typically, after you have set up your policy with us, you should receive your policy documents via portal upload. If you require documents to be posted or emailed please contact us by emailing enquiries@lexhaminsurance.co.uk or calling us on 01379 646 504.

Go back through the form and ensure all your details are correct. If it continues to error it may be the case we're unable to provide a quote for you. If you need clarity on this you can contact us by calling 01379 646 529.

You must call in for this one to be able to do it. We can set up a policy on a chassis number for you, 30 days in advance so customers can apply for the number plate.

It is more than likely we are unable to offer you a quote based on the information you have provided, however, if you are unsure, please give us a call on 01379 646 529.

It is more than likely we are unable to offer you a quote based on the information you have provided, however, if you are unsure, please give us a call on 01379 646 529.

Yes, here at Lexham we can offer you multi-bike policies allowing you to insure up to four vehicles per policy. Conditions will apply.

If you are going to be using your motorcycle or scooter for fast food delivery, you will need specialised delivery insurance.

Please ensure that you have entered the correct occupation i.e. Fast Food Delivery Driver/Courier and the use as Fast Food Delivery/Courier to ensure the correct product is offered for your needs. If you are still unable to get a quotation contact us on 01379 646 504 and we will be happy to help! Please note that if you do not add fast food delivery to your policy correctly, your policy can and will be invalidated.

This will be stated in the documentation validation request you have received. Typically we will request a copy of your licence, CBT, proof of address, V5, and NCB.

EU cover is available as standard. Under your policy terms you will be able to ride in the EU for 90 days per policy with no trip lasting more than 30 days*.

*for the full terms and conditions, visit our motorcycle insurance page.

If you have chosen TPFT or COMP, you will need to adhere to our security clause to ensure your vehicle is covered for theft. We asked that in addition to the steering lock your bike is also secured with either a D-Lock, Disc Lock, Grip lock, or Armoured Chain. Failure to comply with your policy clauses could invalidate a claim in the event of a theft.

Modification acceptability varies, you will need to contact us via phone or email to discuss this.

AM Licence:
To obtain your AM licence you will need to be over the age of 16, have obtained a CBT certificate, as well as having passed your motorbike theory and practical tests. CBT also known as Compulsory Basic Training is a day-long training course that will be split into two parts - half in the classroom and the other on the road in the training center. Once your day of training is complete and you have passed, you will recieve your CBT certificate. This will then allow you to ride a moped or scooter with a capacity of up to 50cc.

Category A1 Licence:
For your A1 Licence you must be at least 17 years old, as mentioned above, and have obtained your CBT certificate, as well as passing your theory and practical tests - once you have these you can then ride a motorbike or scooter with a maximium capacity of 125cc (11kW).

Category A2 Licence:
Once you reach 19 years old and over (or have been riding on your previous licence for over two years) you will be able to take your A2 theory and practical tests. After you've passed these tests, you can then ride an A2-compliant motorcycle or scooter with a maximum of capacity of 500cc or 47bhp.

Category A Licence & Category A Licence (Direct Access) - Unrestricted
Once you reach the age of 21 or have been riding on your A2 licence for two years, you will be able to take your full motorcycle test - once you have completed these tests and passed, you are free to ride whichever capacity of motorcycle or scooter you wish.

For DAS route, you must be over 24 years of age to complete the Direct Access course. Once you have passed this course, similar to the above, you are allowed to ride any capacity of motorcycle you wish.

Motorbike licencing can be quite tricky to get your head around. For a full explainer make sure to visit our motorcycle licencing explained blog!

Compulsory basic training (CBT) is a course you typically take to allow you to ride a motorcycle or moped on the road. CBT training will be completed over a single day, covering elements of theory and knowledge, as well as getting out on the road.

Once you have completed your CBT, it will last you up to two years before it expires, allowing you, if you are 16, to ride a scooter or moped up to 50cc or, if you are 17 (or over), ride up to a 125cc / 11KW / 14.7BHP limit with an L plate on your bike. After the CBT expires you can either retake the course or go on to complete further tests for an A1, A2, or Cat A licence (you'll need a valid CBT in order to take your test).

Compulsory: A compulsory excess is set by the insurer at the point of sale (POS) and as the name suggests, is mandatory to pay if you make a claim on your insurance. Typically, the amount of compulsory excess you will have to pay will be determined by the type of motorcycle insurance you have.

Voluntary: Voluntary excess is the optional amount that you can choose to add on top of your compulsory excess. Offering to pay more upfront can often help reduce the price of your premium.

*For more on motorbike insurance excesses, please visit our guide!

When setting up an insurance policy, you will be asked how you intend to use your bike or scooter. You will have three options to choose from, these are:

1. Social, Domestic and Pleasure (SDP)
If you are planning to use your bike for everyday social riding, perhaps that may be seeing friends, going shopping or even doing the school run - this will be the option to choose.

2. Social, Domestic, Pleasure and Commuting
As well as everything mentioned above, this level of cover also includes riding to and from work and/or driving someone else to and from work, as well as commuting to your place of education (school/university/college).

3. Personal Business Use (SDPC + Business Use)
Use covers you to travel to more than one place of work. I.e. multiple offices, sites, shop. However, it does not cover you for delivery or carriage of goods for business purposes. For this, you'd need Fast Food Delivery (FFD) or Carriage of Goods for Hire and Reward (courier).

4. Fast Food Delivery (FDD)
Fast food delivery insurance, always known as hire and reward insurance is used when you are using your vehicle to transport food from restaurants to the customers.

5. Courier Use
Covers you when you are delivering parcels from the depot to the customers' address.

Alongside your insurance policy, we can also provide add-ons to protect other aspects of your person and/or bike. For more information on each add-on, please visit the relevant page:

- Excess Protection Insurance
- Helmets & Leathers Insurance
- Breakdown Cover
- Personal Accident Cover

The Financial Conduct Authority (FCA) is the UK's financial services regulator, seeing over the conduct of over 42,000 businesses in the UK - making sure that the financial market is functioning in a fair and honest way for consumers.

Third-Party only (TPO):
Third-party-only insurance, also known as TPO, is the minimum level of coverage you are legally required to have if you intend to ride your two-wheeler on UK roads. TPO will cover any damage you may cause to a third party’s person or property. However, it will not cover you for your vehicle if it is damaged in the event of an accident or theft.

Third Party, Fire & Theft:
Third Party, Fire, and Theft insurance includes coverage for everything under Third Party, but also allows you to claim off your own policy should your vehicle be stolen, or damaged as a result of a fire.

Comprehensive:
Comprehensive insurance includes coverage for everything under Third Party, but also allows you to claim off your own policy should your vehicle be stolen, or damaged as a result of a fire and also covers accident damage of your own vehicle.

*For more on insurance types, please visit our fully comprehensive Insurance Guide!