As we’ve mentioned before, Uber Eats is a great way to either have a full-time flexible working schedule or even if you want to make a little bit of money for yourself on the side, the choice is yours.

Fast food delivery services have always been extremely successful, however, COVID was the point where apps such as Uber Eats had their peak. Since then Uber Eats has become a way to have those amazing meals we love going out to eat, that now can be delivered to your door while you can stay tucked up cosy on the sofa.

In this blog, we are going to be running through all of the reasons why Uber Eats ratings are so important to customers and restaurants and how to maintain a good score - so without further do, let us get into it shall we?

The rating that you hold on UberEats can help you to understand how your customers feel about you and your customer service.

Your overall rating score will be made up of your last 100 ratings from both restaurant staff and Uber Eats customers. They will also be able to send you thumbs up or thumbs down, as well as being able to attach optional feedback that you can take on board for your future deliveries.

Once you have delivered the order, you will also be able to have the opportunity to rate the restaurant and your customers back, meaning you give them positive insight going forward.

When customers send off their feedback for you, there are a number of things they can base their overall rating on such as:

• Speed and Efficiency
• Service
• Hand-off
• Level of care taken with delivery 
• Communication

If you have just started out on UberEats, you will not be able to see your overall rating until you have received ten or more ratings from both restaurants and customers.

Unfortunately, there may be times when you find yourself in a position where you receive a negative rating which is entirely out of your control. The one-off low rating shouldn’t worry you too much, however, if you continuously receive low ratings you can and will lose your access to the app.

According to Ubereats, at the time of writing for any orders that are cancelled or you choose not to accept, you will not receive a rating.

As Uber simply puts it, “your rating can help you understand what your customers think of you”, but it’s so much more than that. A higher Uber Eats rating can lead to consistent, high-paying work while as we mentioned earlier a low enough rating can lead to a lack of work, or worse.

There are various ways in which you can make a conscious effort to improve your delivery rating such as:

• Be polite, professional, and friendly to restaurant staff and customers
• Make sure to check for and follow any specific delivery instructions provided
• Before leaving the restaurant, verify everything that was ordered is in the bag - you shouldn’t have to open the bag under any circumstance
• Try to avoid spillages or leaks  
• Dress appropriately and always be on time
• Communicate with the customers and keep them informed

These simple yet effective tips will help you improve your delivery performance, increase customer and restaurant satisfaction, and in turn, improve your average rating. To read more, head over to our how much do Uber Eats delivery riders make article!

So there you have it, I hope you enjoyed our insight as to why Uber Eats ratings are important and why it is essential that you maintain them.

Being able to offer top-notch customer service in order to help improve your rating is as important as ensuring you have the right cover to continue your delivery career. So, if you are in need of delivery rider insurance, make sure to get a quote direct with Lexham!